State Farm® Insurance Agent Wayne Shoemaker
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pat Nutter
October 29, 2024
5
out of
5
rating by Pat Nutter
"As usual, this firm is trusted employees are excellent. Been with them for many years and will remain with them."
We responded:
"Pat, thank you for the awesome review and loyalty to my office! We are always here when you need us! "
CT Thomas
October 17, 2024
5
out of
5
rating by CT Thomas
"Jordan, was so pleasant to deal with. She got right on my needs and even sent emails to where I needed it as well as to me. The staff at Wayne Shoemaker's State Farm in prince frederick are now and have always been awesome! Great Team..."
We responded:
"CT, thank you for the awesome review! I am so happy Jordan was so helpful and attentive! We are always here when you need us! "
Mary Drinkwater
October 3, 2024
5
out of
5
rating by Mary Drinkwater
"I've been ealing with this office for many years and have always been very pleased with the friendliness, efficiency and professionalism of everyone on staff. If you're looking for a new agent, you won't go wrong here."
We responded:
"Mary, thank you for the wonderful review! Your feed back means a lot to my team and I! "
Faith Hawkins
October 2, 2024
5
out of
5
rating by Faith Hawkins
"Jordan was a pleasure to speak with on the phone. She explained everything very well and was helpful in taking and submitting my payment. Hearing a friendly voice on the phone and feeling like someone truly care makes it so much easier to call in when needed. Thank you, Jordan!"
We responded:
"Faith, thank you for the great review! I am so happy Jordan was so helpful. "
Bryan Sunderland
September 27, 2024
5
out of
5
rating by Bryan Sunderland
"Wonderful and helpful establishment! Great people to work with!"
We responded:
"Bryan, thank you for the wonderful review! "
Nunu4 You
September 11, 2024
5
out of
5
rating by Nunu4 You
"I worked with Devon from Wayne Shoemakers Agency, he was very helpful and professional in handling my auto and homeowner insurance quotes. Exceptional service all the way around."
We responded:
"Thank you for the wonderful review! I am thrilled Devon was so helpful with your auto and home insurance! "
John Brooks
September 5, 2024
5
out of
5
rating by John Brooks
"Adrianna was very polite an knowledgeable she gets 10 🌟"
We responded:
"John, thank you for the great review! I am so happy Adrianna was so helpful!"
Brian Ford
September 5, 2024
5
out of
5
rating by Brian Ford
"I wanted to share my experience with State Farm, I recently moved to NC, I changed my insurance/tags to NC and I got a letter saying my insurance lapsed ( it never did) anyway I spoke with Jordan at Wayne Shoemaker’s Office and even though I’m not a current customer of theirs , she got it taken care of for me and she was very supportive and a pleasure to talk to, Thanks Again State Farm and Jordan!!"
We responded:
"Brian, thank you for the wonderful review! I am thrilled to hear that Jordan was so helpful!"
Paul Heilig
August 27, 2024
5
out of
5
rating by Paul Heilig
"We stopped by State Farm today to add another vehicle to our policy. Adrianna was our representative and did an outstanding job walking us through our coverage options and was able to answer more detailed questions related to our uninsured motorist portion of the policy It’s always been a pleasure working with State Farm and we have been happy with our home and auto coverage. Just wanted to post our appreciation for State Farm solid customer service and support. Kind regards"
We responded:
"Paul, thank you for such an amazing review! I am thrilled Adrianna was so helpful with your insurance policy! We are always where when you need us! "
ERiC Gamboa
August 27, 2024
5
out of
5
rating by ERiC Gamboa
"I have been with this company for over a year now. Compared to my other insurance companies, State Farm has saved me money with qualified discounts and nicely bundled my home insurance and vehicles. I am still learning how to use the drive safe and save app to benefit from the discount.. once that takes effect, i will sing its praises. I do feel it has made me a safer more patient driver. For all this, it deserves a 4 star rating but working with the phone rep, Jordan, who has such a reassuring and pleasant voice.. and who is also very knowledgeable and personable.. Jordan makes me really feel they cares and belong and am getting the best deal. That service and connection earns the 5th Star!"
We responded:
"Eric, thank you so much for the outstanding review! Your feed back means so much to me and my team. I am so happy my team was able to provide you the information you needed and help you get set with the right insurance that best fit your needs and budget!"
Sarah Gerardot
August 22, 2024
5
out of
5
rating by Sarah Gerardot
"Met with Patricia and she was very help and explained everything in very great detail."
We responded:
"Sarah, thank you for the wonderful review, I am so happy Patricia was so helpful!"
Wanda Howard
August 21, 2024
5
out of
5
rating by Wanda Howard
"Wayne Shoemaker's State Farm office employs the most professional people. His staff is very knowledgeable, polite, and dependable."
We responded:
"Wanda, thank you for the great review! I am honored you choose my office for your insurance needs! "
ar masin
August 21, 2024
5
out of
5
rating by ar masin
"Adrianna was very nice and helpful. She answered a question regarding my homeowners insurance and also a question on my auto insurance."
We responded:
"Thank you for the wonderful review! I am so happy Adrianna was so helpful with your home and auto insurance! "
Wizard Missile
August 3, 2024
1
out of
5
rating by Wizard Missile
"I'm not leaving a 1 star review because this company jacked up my rates and emptied my bank account without asking me (which they did). I'm leaving this review on this sorry outfit because after they ripped me off for over 2k inside a month they recently sent me a series of checks totalling less than 50 bucks for "overcharging" on my car insurance accounts. The petty values on the checks in comparison to the amount of money they took without asking made me livid. I called them and told them they could cut me a real check if they want but as you can imagine, no response. It's super sucks to write this review because I was sold on state farm as my parents insurance company that was their parents insurance company that was earned by my family... and it turned out to be a relationship not worth keeping. The new guys I'm with are better, but not by much. Perhaps it comes with the territory."
We responded:
"Sorry, we do not have a record of insuring a “Wizard Missile” and you have not identified yourself otherwise. Please call our office and we would be more than happy to do our best to resolve any issue you might have. "
Debra Harvey
July 17, 2024
5
out of
5
rating by Debra Harvey
"HAPPY to have the App now. Thanks very much for all you've done."
We responded:
"Debra, we're delighted to hear you're happy with the app! Thank you for your kind words. If you need any assistance in the future, feel free to reach out. Wayne Shoemaker - State Farm Insurance Agent, Prince Frederick, MD"
CHRISTINA
June 4, 2024
5
out of
5
rating by CHRISTINA
"I’ve always received wonderful service from this office. Patricia Marple is excellent and very prompt and professional!"
We responded:
"Christina, I'm delighted to hear you've always received wonderful service from our office! Patricia is excellent, prompt, and professional. We're grateful for your positive feedback and look forward to assisting you further with your insurance needs. Wayne Shoemaker - State Farm Insurance Agent, Prince Frederick, MD"
Matt H
May 28, 2024
1
out of
5
rating by Matt H
"This office lacks follow through when it comes to service. Do not expect much support post sale. Once you pay for your policies the office does not assist further. I can site multiple service issues over the couple of years I have had Shoemaker as my agency of record. Most recently I have had an auto claim pending for nearly a month. No support in the claims process. If you want State Farm my recommendation is find a different office."
We responded:
"Matt, I’m sorry that you feel that the service we have tried to provide you is not sufficient. Looking at your service history notes I see that you had a recent call, counting the holiday weekend 5 days ago, to our office about your auto claim and spoke to Jordan. She offered to reach out to your claims adjuster’s supervisor but you commented that you were “tired of all the politeness and wanted the supervisor’s number.” Jordan stated that it is Company policy not to provide direct phone numbers for person’s other than your appointed claim representative. Jordan did contact your claim representative’s supervisor the same day and requested that she call you. It was a holiday weekend so that might explain the delay if you have not received the call. I see that State Farm has mailed two checks for the recent auto claim, one to the tow company for the tow and one to you for the repair. You did not mention if you have received your check or your specific issue during your call. Apparently, you called the office and received voicemail, which means everyone was busy helping others at that time. It is the day after a holiday. I can understand your frustration. We have tried calling twice and left voicemails both time. At the time of this response you have not returned our call. Regarding past service history I see an address update and mortgagee correction over the past 2 years. Both were promptly completed as soon as you notified us. Please give us a call to resolve any outstanding issues you might still have. - Wayne "
Debra Chase
May 7, 2024
5
out of
5
rating by Debra Chase
"Patience understanding and Friendly"
We responded:
"Debra, I'm pleased to hear that you found our team to be patient, understanding, and friendly! Providing exceptional service is our top priority, and we're grateful for your positive feedback. If you ever need assistance in the future, please don't hesitate to reach out. - Wayne Shoemaker - State Farm Insurance Agent, Prince Frederick, MD"
DENNIS ERAH
May 2, 2024
5
out of
5
rating by DENNIS ERAH
"The place used to be the best around. Good customer service and all until recently. They have improved in their services."
We responded:
" Dennis, I was surprised to hear from you since you left our office almost 1 year ago and we’ve had no contact since. If there is something you would like to discuss please feel free to call my office. WAYNE."
Judy Postanowicz
April 26, 2024
5
out of
5
rating by Judy Postanowicz
"Patricia is always willing to help, and is very knowledgeable in the various plans i ask about. Excellent customer support, she is top notch!"
We responded:
"Thanks a bunch for the kind words, Judy! We’re thrilled Patricia could assist. If there's anything else you need down the road, feel free to give us a shout. We appreciate your support!"
Jathan
April 26, 2024
5
out of
5
rating by Jathan
"Adrianna has been the rep I have been working with for quite literally years now, and she’s been fantastic! Is always able to get me prices that work within my budget and is very knowledgeable."
We responded:
"Jathan, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Adrianna cares a lot about our customers."
Denise Shea
April 26, 2024
5
out of
5
rating by Denise Shea
"Jordan is amazing. Great customer service! Not to mention the rest of the staff! I have been a customer for over 30 years, everyone gets 5 stars!"
We responded:
"Denise, thank you for your kind words! We're happy to hear Jordan was able to provide a great experience. - Wayne Shoemaker - State Farm Insurance Agent"
Connie
April 3, 2024
5
out of
5
rating by Connie
"Daryus Taylor was very helpful and professional in handling my auto and homeowner insurance quotes. He was very patient and thorough and provided answers to all my questions. In addition, he was able to save me considerable money on both policies compared to my previous premiums with other companies. I highly recommend Wayne Shoemaker State Farm Insurance, and specifically, agent Daryus Taylor."
We responded:
"Thank you, Connie, for your glowing review! We are delighted to hear that I was able to assist you with your auto and homeowner insurance needs efficiently and save you money. Our office is always here to help with any future questions or insurance requirements. - Wayne Shoemaker - State Farm Insurance Agent, Prince Frederick, MD"
Nicole Perez
March 29, 2024
5
out of
5
rating by Nicole Perez
"I have been a State Farm customer for over 30 years. Wayne has been my agent for over 20 years. I have immense respect for Wayne as he is not only a great insurance agent, he is a great person who hires great people who offer great service and help. All the employees here are fantastic but Adrianna has personally went above and beyond to assist me!"
We responded:
"Thank you, Nicole, for your wonderful review! We are delighted to hear about your positive experience with our team, especially Adrianna's exceptional service. We appreciate your loyalty and look forward to assisting you with all your insurance needs in the future. - Wayne Shoemaker - State Farm Insurance Agent, Prince Frederick, MD"
Jake Birch
March 29, 2024
5
out of
5
rating by Jake Birch
"Jordan was very polite and informative while speaking to her over the phone."
We responded:
"Thank you, Jake Birch, for your positive feedback! We are delighted to hear that you found Jordan polite and informative during your phone conversation. Our office is here to assist you with any insurance needs you may have in the future. Wayne Shoemaker - State Farm Insurance Agent, Prince Frederick, MD"